Contact Us
If you have a question about an order, delivery, return, product or any of our policies, contact the Lilla customer service team. Please include your order number when contacting us about an existing purchase.
We aim to respond clearly and efficiently within one business day.
Business correspondence address:
Via della Resistenza 12 Agrano,
Verbano-Cusio-Ossola 28887 Italy
Customer service hours:
Monday to Friday, 9:00 am–5:00 pm Central European Time.
Returns must not be sent to the business correspondence address unless customer service expressly confirms otherwise. To start a return and receive the correct international return address, follow the Returns & Refunds Policy and contact support@wearlilla.com.