Terms of Service

Last updated: 16 September 2026

These Terms apply to your use of wearlilla.com and purchases from Lilla. The Shipping Policy, Returns & Refunds Policy and Privacy Policy form part of these Terms where applicable.

1. Seller identity

Lilla is operated by LILLA, trading as Lilla.

Business correspondence address: Via della Resistenza 12 Agrano, Verbano-Cusio-Ossola 28887 Italy.

Email: support@wearlilla.com

Phone Number: + 44 20 39968191

2. Store use

You must use the store lawfully and must not interfere with its security, introduce malicious code, scrape it in a manner that disrupts service, impersonate another person or use false payment or delivery information.

You must have legal capacity to enter a purchase contract. If you allow a minor to use the store, you remain responsible where the law permits.

3. Product information

We take reasonable care to describe products accurately. Colours can vary slightly because of photography, lighting, screen settings and dye lots. Garment measurements may vary within the tolerance expressly stated on the relevant product page.

Images are illustrative of the product offered and must not be interpreted as including accessories not stated in the description. Nothing in this section limits the requirement that goods be of satisfactory quality, fit for purpose and as described.

4. Prices, taxes and payment

Prices are displayed in pounds sterling. The final amount payable to Lilla, including applicable taxes and delivery charges, is shown before the order is placed.

Payment must be authorised by the selected payment provider. We may use lawful fraud-prevention checks and may decline or cancel an order where payment is not authorised, information is materially inaccurate, stock is unavailable or there is objective evidence of fraud or abuse.

5. Order and contract formation

Placing an order is an offer to purchase. An automated acknowledgement confirms receipt but does not necessarily mean the order has been accepted. The contract is formed when we send a dispatch confirmation.

If we cannot accept an order, we will notify you and refund any payment taken. We may impose reasonable quantity limits or refuse orders that appear intended for unauthorised resale.

6. Availability and fulfilment

Products are subject to availability. We work with international suppliers and fulfilment providers. Items in one order may arrive separately.

If a product becomes unavailable after purchase, we will contact you. We will not substitute a materially different product without your agreement.

7. Delivery

Delivery arrangements, estimated times, tracking, import treatment and failed-delivery rules are set out in the Shipping Policy. Mandatory rights relating to delivery remain unaffected.

8. Cancellation, returns and faulty goods

The Returns & Refunds Policy explains the statutory cancellation period, Lilla’s additional 30-day commercial return option, customer-paid change-of-mind return shipping and remedies for faulty, damaged, misdescribed or incorrect goods.

Nothing in these Terms excludes a statutory right or remedy that cannot lawfully be excluded.

9. Promotions

Promotions are subject to any specific terms displayed with the offer. Unless stated otherwise, promotions cannot be combined, have no cash value and apply only during the advertised period while eligible stock remains available.

A refund for an item purchased as part of a promotion is based on the amount actually allocated to and paid for that item.

10. Intellectual property

The store design, Lilla branding, text, graphics and original content are owned by or licensed to the operator and are protected by applicable intellectual-property law. You may use the store for personal shopping purposes but may not reproduce or commercially exploit protected content without permission.

Third-party product names and marks remain the property of their owners. Their appearance does not imply sponsorship unless expressly stated.

11. Third-party services and links

The store uses third-party services including Shopify, payment providers, analytics tools and carriers. External sites have their own terms and privacy practices. We are not responsible for unrelated external content, but this does not limit liability that the law places on us for performing the sales contract.

12. Liability

We do not exclude or limit liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and mandatory consumer rights.

Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was made or for business losses suffered by a person purchasing wholly or mainly for personal use.

13. Events outside reasonable control

We are not responsible for delay caused by an event outside our reasonable control where the law permits. We will take reasonable steps to reduce the effect of the event and will inform affected customers where material. Statutory rights relating to serious or prolonged delay remain unaffected.

14. Personal information

Our use of personal information is described in the Privacy Policy and cookie information. Payment and fulfilment providers may also process information under their own legal duties and notices.

15. Changes to these Terms

We may update these Terms for future use of the store. The terms applicable to an existing order are those provided or made available when the order was placed, except where a legal or regulatory change must apply.

16. Governing law and consumer protections

These Terms and contracts with Lilla are governed by the laws of Italy, subject to mandatory consumer protections that apply in the customer’s country of residence.

If you are a UK consumer, nothing in this choice of law deprives you of mandatory protections available under applicable UK consumer law. Any dispute may be brought before a court that has jurisdiction under applicable consumer-protection and procedural rules.

17. Complaints

Contact support@wearlilla.com with the order number and a clear description of the issue. We aim to acknowledge complaints within one business day and resolve them fairly within a reasonable period.